How does FPMT use the money it receives from The Foundation Store? All proceeds from the sale of Dharma items on The Foundation Store go towards Dharma projects, such as statues, stupas, and prayer wheels. A portion of the proceeds also go towards covering overhead costs such as rent, utilities etc.. No dharma income is used to pay salaries.
Are your costs listed in US Dollars? All prices and shipping charges on The Foundation Store are in US dollars.
I have just placed my order and would like to add an item to save shipping/forgot to add? Since we do not have your CC record, you will have to contact us immediately to cancel the order and place a new one.
I want to purchase/redeem a Gift Certificate
How a certificate is delivered:
When you place an order for this product, the system will generate a
Gift Certificate with a random code associated with this order. In addition to
the New Order email you will also receive the Gift Certificate email with the
details about how to redeem it. If this purchase is a gift for someone else,
then simply forward the Gift Certificate email to the person who will
be redeeming the certificate.
Using Gift Certificates:
The customer who receives the Gift Certificate only needs to enter
the code on the "Apply Coupon" box on the Shopping Cart or the View
Cart page; this will display the Gift Certificate amount and the balance with
Terms & Conditions
The recipient by redeeming the gift certificate accepts and agrees to comply
with all of the terms and conditions set forth on this certificate.
The certificate code must registered at time
The certificate may be supplemented by payment
of a valid credit card.
No credit or change will be given on unused
portion of certificate.
Not redeemable for cash or other
substitutions, not replaceable if lost, destroyed, stolen or expired, and
void if altered, photocopied, or reproduced.
Terms are void where prohibited by law.
Certificate will not be extended beyond the
expiration date, which is 1 year
How do I know that my credit card information is 100% secure? The Foundation Store uses secure servers to protect your personal information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. To further protect our customers, The Foundation Store uses state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.
How do I edit my email address or street address? You can change your email address or street address in our store during the checkout process. Click the "Checkout " button from your shopping cart. On the billing and shipping page you can edit your email and street address fields. When you click the "Refresh Rates" button your changes will be saved.
Why can't I access my account? The machine that fails to get the correct result is Win XP Pro Service Pack 1 with Norton Internet Suite. You will need to perform either of the 3 methods below to show information correctly :
1) Turn off Privacy Control in Norton Internet Security
2) Click "Configure for Privacy Control" followed by Clicking on Advance button in Privacy Control and Clicking on Permit for Information about visited sites rather than Block.
Why do items I add to my shopping basket keep disappearing? This problem occurs when your web browser is set to not accept cookies. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. Cookies allow us to provide features such as storage of items in your shopping bag. Cookies must be enabled to make online purchases at The Foundation Store. By enabling cookie support on your browser, the communication between you and this site is strengthened. Cookies make certain it is you who are making transactions on your own behalf, and prevent leakage of your private information. Follow these detailed instructions for enabling cookies for your browser.
Why my credit card doesn't work? This is due mainly because of these
The information entered in this section is very sensitive as banks are trying to
avoid fraud. Please type the exact billing information you registered in your
use the online Foundation Store. You can do a test to see if this is working.
How much will it cost to ship my purchase? To find out your shipping costs, login to your Foundation Store account and place your items in your shopping basket. Click the CHECK OUT button and enter your shipping address into the space provided. The Shipping Method pull-down menu will display your shipping options and their corresponding costs.
What is your return policy? All returns must be authorized before a refund is processed. All requests to return the merchandize and to obtain a refund must be received via email to the email@example.com within 45 days of the date of purchase. Due to the length of delivery time, International USPS shipments are ineligible for refund. If a request for a refund is authorized, only the cost of goods will be refunded, after the returned goods are received in the Store. Products purchased at SALE prices or as PRODUCT PACKAGES are non refundable.
I live in Puerto Rico, Why don't I see a shipping Method? When entering a shipping address choose Puerto Rico as the "country" rather than the United States.
I live outside the US, which shipping method should I choose? The Foundation Store has worked hard to provide affordable shipping methods to our customers and share our discounts with shipping providers with our international customers. Many customers who chose USPS as their shipping method have experienced long delays due to customs and other issues. WE HIGHLY recommend using UPS or FEDEX as your shipping method, as your shipment will be both trackable and arrive on time.In addition, items shipped via USPS are not trackable, except for USPS Express - we do not take responsibility for replacement of these items if lost in transit.
If you want to choose USPS as shipping option, but do not see it as an option for your country during check-out, please contact firstname.lastname@example.org
I live outside the US, will there be any customs or duties? International orders (orders outside the US) may be subject to customs/duties upon point of entry to your country. The Shop has to do customs declaration by regulation and how the duties/tax at
the destination country are assessed is something that is totally up to the
country.For further information please contact your local customs agency.
I live in Canada, how should I have my product shipped? All Canadian orders are shipped via USPS or UPS/FEDEX. Rates do not include charges for customs clearance and is up to Canadian authorities to bill brokerage charges, duties, and taxes, so please be aware. Some shipments to and from certain locations may require additional time in transit. For guarantee details, service availability, and delivery time commitments visit: http://www.ups.com/content/us/en/shipping/time/service/standard.html
Due to Canadian law customers in the Canadian provinces of Manitoba, Quebec, and New Brunswick will be assessed the Provincial Sales Tax (PST) for residential orders once the shipment arrives in Canada. The PST varies from 6.5% to 11%.
I want to ship my order UPS/FEDEX, what address should I use? I want to ship my order USPS, what address should I use? UPS/FEDEX orders can only be shipped to a physical street address. USPS orders can be shipped to a PO Box or a street address.
If you enter a PO Box and choose UPS as your carrier, your order will not be processed, UPS does not allow PO BOX as a shipping address. Remember that international customers who choose USPS as their shipping method may experience long delivery delays due to customs and their local mail provider.
How do I checkout when my billing address is different than my shipping address? I want to order something for a friend. How do I have it shipped to their address? After you click the "checkout" button. You will be prompted to fill out your Address Information. On this page it reads "This is also my Shipping Address (if not, uncheck this box and enter shipping address in next step)" If you would like your purchase sent to an address different than your shipping address, uncheck the box. When you click the next button you will be taken to a new screen Click the "Add Address" Button and Enter the correct Shipping Address information Click the "Save and Continue" button and proceed through checkout.
My address is different than your shipping form. How do I fill it out? Fill out the shipping form with the information that makes the most sense for your country. If you are concerned that our shipping department will be confused by the address, send an e-mail to email@example.com with an explanation.
During checkout I am not getting a shipping method choice? This problem occurs when a customer enters an incorrect state abbreviation and/or zip code.
How do I track my package and check my account? On the The Foundation Store homepage, enter "my account' to view the status of your order. If we shipped your order via UPS, a tracking number will be displayed along with the status of your order. If you need further assistance tracking your order, please contact us at firstname.lastname@example.org
*Please remember that US Postal airmail and is not track able. Only US Postal Global Priority Package Service EMS is trackable. We are not responsible for lost packages for which no tracking was purchased.
How long will it take from the time I order until my order ships? It
can take up to 3 business days for an order to be shipped from the time
that we receive the order. Therefore, if you have selected UPS/FEDEX
Ground to New York which is five or six business days from being shipped
to arrival, total time from when you submit your order to having it in
your hands could be eight or nine business days. If it is critical that
your order arrive sooner, you may wish to choose a faster shipping
method or you can e-mail our shipping department (email@example.com) and ask that we try to
move your order to a higher priority in the packing queue.
paid with e-check will take 3- 5 days to be delivered.
How long will it take to get my UPS/FEDEX shipment? UPS/FEDEX orders are usually packed and put into the system in 2-3 business days. UPS/FEDEX Next Day packages are usually packed and shipped on the first business day after the order is received. Total time in the UPS/FEDEX system to delivery varies depending on whether you selected Next Day, Two Day, Three Day Select or Ground service. FPMT Shop cannot guarantee accuracy on UPS/FEDEX expedited methods. Click here to view a current UPS Ground Mapor FEDEX to estimate total delivery time.
What do you mean by Business Days? Business days are defined as Monday through Friday and do not include holidays. We presently ship on business days as they correspond to our office hours. If you place an order on Friday night, we will begin to process your order on the next business day. This would be Monday. If you order on or during a holiday, we will begin processing orders on the first business day after the holiday has ended. As an example, if you order on the American holiday Thanksgiving, which is a Thursday, we will begin processing your order on the following Monday morning.
How do I contact The Foundation Store? Contact The Foundation Store via e-mail: firstname.lastname@example.org
The Foundation Store FPMT Inc. International Office 1632 SE 11th Avenue Portland, OR 97214-4702 USA Telephone: (1) (503) 914-6499 Toll Free: (1) (866) 251-3674 (US Only)
What is the difference between A4, Letter and eReader when ordering a download? The choice between A4 and Letter is only of consequence if a customer is
going to print out the practice. Both the A4 and Letter downloads are formatted
to be printed double-sided, as booklets.A4 paper is used in Europe, Asia, Australia, and most Latin American
countries (it is 8.3 x 117 inches). Letter paper is used in the United States,
Canada and some Latin American countries (it is 8.5 x 11).
The new eReader format is usable on Kindle, Nook, iPad, iPhone and other
eReader devices. These eReader formats are also printable as single page layouts
for those who have difficulty printing the double sided booklet versions.
Why haven't I received my download? Why can't I open my download? All downloads are sent to the e-mail address entered during checkout. Downloadable practice Materials are presented in Portable Document Format (PDF) and require Adobe® Acrobat® Reader to view them. This program is quick to download, easy to use and free! If you do not have this program installed on your computer, please Click here. All downloads have an expiration date - 30 days- after the order has been placed. If you continue to have problems with your downloads, please contact The Foundation Store and we will be happy to help.
Why am I getting the message "Shipping information is missing" when I'm only buying downloadable items? An order of only PDF Downloads should not require shipping information, while Hardcopy Practices will. However, we occasionally experience a bug in our software that requires shipping information on PDF Downloads. If you find this happening, please try the following:
clear your basket (Click the "My Basket" tab at the top of the page > Check the box in the "Remove" column next to every item in your shopping cart > Click the "Update Quantity" button)
log in and resume shopping
If you are still experiencing problems please email the shop at email@example.com with a detailed list of the Names of the Practices you are trying to order and which Format (Letter or A4 or Reader e-book). We will reset the files in the shop and notify you when you can try purchasing them again.
Materials Requiring Empowerment? All the practices on this section are restricted to those who have received a
tantric empowerment into the deity that each practice features.
Please respect the profound tradition of tantra and do not order practices
for which you do not have the appropriate empowerment. If you are unsure
whether you are qualified to order a practice or not, email us at
firstname.lastname@example.org. If you do not have the required empowerment please do not place the order. All downloads have a 60 expiry day after the order has been placed.
Why are the page numbers of my PDF Download out of order? The PDF downloads available on this page have been formatted as booklet files; thus the page numbering will look mistaken when you look at the file. To create a booklet the file should be printed double-sided and folded to make a half letter, or half A4, sized booklet. Because each printer has it's own unique system for printing double-sided, we cannot offer precise instructions on how to accomplish this. If you have trouble, please contact a local print shop to help you.
We will be making one-sided consecutive page "reader spread" files of these booklets available as well, for those who prefer to print one sided.
Why does my DVD not function properly? The main problem with DVDs for non-USA/Taiwan users, will definitely be the PAL/NTSC issue. The following sites are useful for working out which country does what:
Most players sold in the last year or so in PAL countries will play both standards. The players that will definitely not play NTSC, are usually name brand machines from more than a couple of years ago. Panasonic, Sony etc. Some older DVD players will not play DVD-R disks. FPMT Education Department DVDs will play on any PC using SP updated Win XP or 2000, as well as on Mac using OS9 or beyond.
Tips for troubleshooting "faulty" DVDs
There are a variety of conditions that can cause a DVD to not work properly. Please check the below before deciding that your DVD does not work:
If you are playing your DVD on a computer the DVD memory can be full in which case you need to unplug the computer and start again.
If the DVD disc has a finger print on it this can cause skipping or impaired sound.
If there are too many programs open on your computer at the same time this can cause problems.
If the sound is dropping out this can be a problem of the settings on your compute
We highly recommend to play CD's on a VLC media player.
It is a highly portable multimedia player supporting most audio and
video formats from files, physical media (DVDs, VCD, Audio-CD), TV
capture cards and many network streaming protocols. This software can
be downloaded for free in the internet.
How do I decide between PAL and NTSC when ordering videos?
1632 SE 11th Avenue
Portland, OR 97214-4702 USA
Toll Free (866) 251-3674 [US Only]
Tel (503) 914-6499
FPMT is an organization devoted to the transmission of the Mahayana Buddhist tradition and values worldwide through teaching, meditation and community service. more...
The products displayed here are made available for dharma practice and educational purposes, and never for the purpose of profiting from the sale of holy objects. Please see FPMT's policy regarding the sale of holy objects.